[IRTalk] National ETD Portal unavailable

Van der Westhuizen, Ansie vdwesapj at unisa.ac.za
Tue Aug 25 12:19:20 SAST 2020

Hi there, Hussein

Thank you very much for your prompt response and for fixing the problem.

Kind regards

-----Original Message-----
From: Hussein Suleman <hussein at cs.uct.ac.za> 
Sent: 25 August 2020 12:14
To: Ina Smith <Ina at assaf.org.za>
Cc: Van der Westhuizen, Ansie <vdwesapj at unisa.ac.za>; irtalk at lists.lib.sun.ac.za; Mabena, Nomsa <mabenna at unisa.ac.za>; Alfred Nqotole <anqotole at uwc.ac.za>
Subject: Re: [IRTalk] National ETD Portal unavailable

Dear Colleagues

Thanks for the note. I just did a remote repair and restart.  Seems like it worked *phew*

The service is still hanging in there, albeit on old NRF hardware.  If there are any problems, do let me know. It was only down since Friday (with the server stable for the previous 261 days) so, if you have had difficult getting to the service, something else may be wrong.

I was scheduled to chat with Faranah on my next trip to Pretoria this year about the next steps with this service, and we may need to do that electronically sooner or later anyway.  I believe this has also been raised within CHELSA, so we will hopefully have a continuation/migration plan soon.

    Hussein Suleman

Hussein Suleman, PhD
Head of Department and Professor
Department of Computer Science, School of IT, University of Cape Town www.husseinsspace.com

On 2020/08/25 11:49, Ina Smith wrote:
> Dear Ansie
> The head of the division, responsible for databases at the NRF:
> *Faranah Osman*
> Executive Director
> Information Technology & Knowledge Resources
> Tel: +27 12 481 4158
> Email: faranah.osman at nrf.ac.za <mailto:faranah.osman at nrf.ac.za>
> Kind regards
> Ina
> *From:*IRTalk <irtalk-bounces at lists.lib.sun.ac.za> *On Behalf Of *Van 
> der Westhuizen, Ansie
> *Sent:* Tuesday, 25 August 2020 09:38
> *To:* irtalk at lists.lib.sun.ac.za
> *Cc:* Mabena, Nomsa <mabenna at unisa.ac.za>
> *Subject:* [IRTalk] National ETD Portal unavailable
> Dear Colleagues
> We are unable to access the NETD Portal from Unisa's side. Could 
> anybody please advise us where we can report this problem. We are 
> getting the message below when trying to open the page:**
> *Service Temporarily Unavailable*
> The server is temporarily unable to service your request due to 
> maintenance downtime or capacity problems. Please try again later.
> ----------------------------------------------------------------------
> --
> /Apache/2.2.14 (Ubuntu) Server at www.netd.ac.za 
> <http://www.netd.ac.za> Port 80/
> Thank  you for your valued input.
> Kind regards
> e-mail-sig-photo
> e-mail-sig-logo2
> Ansie van der Westhuizen
> Non-Commercial Digital Developer (Institutional Repository)
> Department of Library Services
> vdwesapj at unisa.ac.za <mailto:vdwesapj at unisa.ac.za>
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