[Duraspace] 10 ways tech support has changed since the 1980s - TechRepublic

[Hilton Gibson]

Over the past 30 years, IT has seen some monumental changes -- and they've
had a huge impact on the field of tech support. See if you remember the way
it used to be.

http://www.techrepublic.com/blog/10-things/10-ways-tech-support-has-changed-since-the-1980s/
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